System Diary Technology News Blog

At a cheap computer peripherals no guarantee is generally not available: if you get an anonymous keyboard for ten dollars, and then during the operation y it will cease to work half of the keys, you’ll probably have to throw it away and profiteer new instance.

In his time at the request of a friend I bought a “megaklaviaturu” under the name Ultra Comfort in the plastic package with no markings. When I asked the vendor to write a small computer shop warranty card, they looked at each other and stated that a refund I have 14 days – according to the law “On Protection of Consumer Rights. If the device “dies” later, then it is my personal problems, and the store will not have been relevant.

However, complain there is not much to – what is the price of the goods, so is the attitude. Today we’ll talk about how to resolve warranty issues, some large and respected manufacturers of peripherals.

Recently Learn-to-user maper wrote in his blog about how he managed to get a new set of keyboard and mouse Logitech diNovo Media Desktop Laser replace the failed one of the old. And failure was, in fact, trivial – to “rodents” disengaging left button, and the keyboard same claims were not at all.

So, maper contacted Logitech, whose representative had asked him a) to write on a sheet of A4 customer number ( “serial”), b) photograph set against the backdrop of this inscription, that it was clearly visible in) to take a sledgehammer and break the set, Mr. ) to remove the debris on the background of all of the same leaf, d) upload photos to Logitech and e) To receive by mail the same package within 14 days. Strange but true: maper argues that the new mouse and keyboard is already on his desk.

Incredible story? Certainly. We tried to get comment from Logitech, but in Russia the company’s office, apparently, already celebrating the New Year – and our letters went unanswered. The situation was clarified officer known representation of a competing manufacturer of mice and keyboards, who asked not to be named.

“Margin on premium products Logitech is so high that even if I have to send by mail to each set of the second buyer, the company will remain in the black. In fact, the percentage of defects at the Logitech is much lower within the 3-5 per cent, and it is based are not always correct operation of keyboards and mice in particular. That is, sometimes the manufacturer is not to blame for the problem (coffee, beer, pets), but it is easier to replace than to understand.

And one more nuance. Logitech Premium kits are so expensive that commodity stocks are created only in Moscow, St. Petersburg and another five major cities. Open the same service center in Krizhopil, which sold three bonus sets and ten bonus mice economically inefficient. So come up with this option. In terms of beauty and cost not much, but the user convenience. In our own products more cheaply, so we try to create a regional inventory, from which you can change a bad copy. But in big cities even fix it. “

You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.